The elimobile offer always includes:
European Union
In addition, as required by the current European Regulation you can use, in Europe, 1GB of Internet traffic and 60 minutes calls at no extra cost. You can check at any time, from Offer section in the app elimobile i Giga a your disposal to navigate in Europe.
Services included
With the elimobile offer you have always included free the service "I searched you" that informs you of the calls received when your phone is off or not accessible. Services Transfer of Call, Call Alert and Hotspot.
Value added services
Remember that the elimobile offer blocks the most of the paid services unwanted. They remain unlocked and payment some useful numbers and services such as ticketing and infobanking.
Social services included
Depending on your tariff plan in the cost monthly service you have included a package of contents among those available in elisium
- Calls to all numbers in Italy
- SMS to all numbers in Italy
- Giga to be used in Italy on 4G+ network
European Union
In addition, as required by the current European Regulation you can use, in Europe, 1GB of Internet traffic and 60 minutes calls at no extra cost. You can check at any time, from Offer section in the app elimobile i Giga a your disposal to navigate in Europe.
Services included
With the elimobile offer you have always included free the service "I searched you" that informs you of the calls received when your phone is off or not accessible. Services Transfer of Call, Call Alert and Hotspot.
Value added services
Remember that the elimobile offer blocks the most of the paid services unwanted. They remain unlocked and payment some useful numbers and services such as ticketing and infobanking.
Social services included
Depending on your tariff plan in the cost monthly service you have included a package of contents among those available in elisium
You can buy your elimobile SIM and a
of our offers in a few steps on the site
elimobile.it/offerte
To complete your purchase you will need
of:
Completed payment, you will receive the SIM elimobile in your mailbox within 5 working days, no need to be present at the time of delivery. A once the SIM is received, download the App elimobile and follow the steps to the activation. Remember to have with you:
Verified your identity we will activate within 24 hours your elimobile SIM. If you asked Number portability from another operator to complete the procedure Enter your app and request the portability of the number following the wizard. Remember to note the SIM serial number (ICCID) of the source operator you want take to the mobile number. It is possible exercise the right of withdrawal within 14 days after activation of your SIM filling in the appropriate form. For more information you can consult the section dedicated to the General Conditions of Contract.
- Fiscal Code and Identity Document valid (must not expire in the next 15 days)
- Email address where you will receive the confirmation and order details
- Mobile phone number for contact you in case of assistance
- Credit card Visa credit or debit, Mastercard, American Express, PostePay, Apple Pay and Google Pay.
Completed payment, you will receive the SIM elimobile in your mailbox within 5 working days, no need to be present at the time of delivery. A once the SIM is received, download the App elimobile and follow the steps to the activation. Remember to have with you:
- The elimobile SIM card
- The Identity Document you provided at the time of purchase.
Verified your identity we will activate within 24 hours your elimobile SIM. If you asked Number portability from another operator to complete the procedure Enter your app and request the portability of the number following the wizard. Remember to note the SIM serial number (ICCID) of the source operator you want take to the mobile number. It is possible exercise the right of withdrawal within 14 days after activation of your SIM filling in the appropriate form. For more information you can consult the section dedicated to the General Conditions of Contract.
You can complete the purchase of your SIM
delete using the following documents:
- Identity card
- Passport (Italian or foreign)
- Driving license
Once the purchase is finished, you will receive
an order confirmation email with the
identification code and you will be sent the
SIM card to the address you indicated during the
purchase process. If you do not receive the email
check the spam or mail folder
unwanted. If you do not find them the mail
contact customer service at 320
1010080.
The elimobile SIM is sent by mail ordinary and delivered to the address of shipping indicated within 5 days from the date of purchase in the most of the Italian towns. The SIM will be delivered directly to the mailbox and you will not need the your presence.
At the moment the delivery of the elimobile SIM at a foreign address is not provided. It is therefore excluding delivery also to San Marino, Vatican City, Livigno and Champion of Italy.
The elimobile SIM is sent by mail ordinary and delivered to the address of shipping indicated within 5 days from the date of purchase in the most of the Italian towns. The SIM will be delivered directly to the mailbox and you will not need the your presence.
At the moment the delivery of the elimobile SIM at a foreign address is not provided. It is therefore excluding delivery also to San Marino, Vatican City, Livigno and Champion of Italy.
The e-SIM product will be available soon.
Now that you have received your elimobile SIM,
you have to activate it through the process of
video identification in order to take advantage of
all the services dedicated to you and enter the
elisium world. It’s easy, frame with your
phone the printed qrcode on the SIM or go
on the site
elimobile.it
or download the elimobile App and choose «Activate
the SIM».
You must have with you:
You must have with you:
- The serial code (ICCID) of the elimobile SIM that you find on the back of the SIM;
- The PUK code of the elimobile SIM that you find on the back of the SIM;
- The e-mail you used during the purchase process;
- A valid identity document;
- Fiscal code.
Now that you have received your elimobile SIM,
you have to activate it through the process of
video identification in order to take advantage of
all the services dedicated to you and enter the
elisium world.
Video Identification, necessary for the verification of your identity provided by Italian law, consists in the registration of a video and in the upload, through photos, the identity document in the course of validity entered during the phase of activation.
You can do Video Identification by a phone, a tablet or a pc that have a data connection and a camera integrated. Be sure to give your consent for use of camera and microphone. You can’t use the elimobile SIM card we have sent to make the Video Identification.
Follow the instructions and complete the process Video Identification; up to 24 you will receive an e-mail with the positive result and your SIM card will be active.
If our operators encounter a problem with the documentation you have sent, you have the possibility to see on the App the error and you will have to repeat the Video Identification process, taking account of the reported.
Video Identification, necessary for the verification of your identity provided by Italian law, consists in the registration of a video and in the upload, through photos, the identity document in the course of validity entered during the phase of activation.
You can do Video Identification by a phone, a tablet or a pc that have a data connection and a camera integrated. Be sure to give your consent for use of camera and microphone. You can’t use the elimobile SIM card we have sent to make the Video Identification.
Follow the instructions and complete the process Video Identification; up to 24 you will receive an e-mail with the positive result and your SIM card will be active.
If our operators encounter a problem with the documentation you have sent, you have the possibility to see on the App the error and you will have to repeat the Video Identification process, taking account of the reported.
elisium is the exclusive area of elimobile, a unique platform full of exclusive and reserved content made by our network of characters and influencers more known and loved.
Access to elisium is reserved only for those who buy a elimobile offer and activate their SIM card.
Many contents within elisium will be included with the elimobile offers, and then free, while others can be purchased directly with elicoins or in euros.
Download the elimobile app on the App Store or Google Play.
Access to elisium is reserved only for those who buy a elimobile offer and activate their SIM card.
Many contents within elisium will be included with the elimobile offers, and then free, while others can be purchased directly with elicoins or in euros.
Download the elimobile app on the App Store or Google Play.
Live Experiences are real experiences in direct contact with your favorite influencer or idol, where you have the opportunity to meet them, get the answers to your every doubt or curiosity, participate with them in exclusive events and much more.
You can purchase Live Experiences directly on our elimobile app via elicoins or in euros.
Download the elimobile app on the App Store or Google Play.
You can purchase Live Experiences directly on our elimobile app via elicoins or in euros.
Download the elimobile app on the App Store or Google Play.
Virtual Masterclasses consist of 200+
video-training courses explained by people
most influential and well-known in the world and
web. The Virtual Masterclasses will deal with
numerous and varied topics, including
acting, sports, cooking, lifestyle,
entertainment and much more. Every video-training will consist of about 8 video-lessons
lasting about 10 minutes each.
Some Virtual Masterclasses will be included
with offers elimobile, and therefore free,
while others can be purchased
directly with the elicoin or in euro.
Docu-series consist of TV series with more
episodes where your idols and influencers
favorites are told, among curiosity,
news, exciting moments and
deepening, seriousness and play. Their
expected duration is, in general, of 8 episodes
about 10 minutes each. Many docu-series
will be included with the elimobile offers and
free, while others will be able to
be purchased directly with the
elicoin or in euro.
In the interviews influencers and characters known in the world and on the web they tell their confessions, news and resilience stories with a strong emotional content but also of fun.
Every interview lasts 12 minutes. The
Most interviews are included
with offers elimobile and therefore free,
while others can be purchased
directly with the elicoin or in euro.
The elicoin you accumulate remaining in
elimobile allow you to have many
benefits within elisium. You can use elicoin to
purchase exclusive content of elisium,
docu-series, virtual masterclass or live
experience. You can accumulate elicoin in
based on the offer purchased, at each renewal
monthly, activating automatic charging,
bringing friends into the elimobile and exploiting the
Run with Me service.
Run with Me is a service through the
which, by activating the functionality and running,
you will be rewarded with the dispensing of elicoin
based on the distance travelled in a month.
Run with Me tracks your workouts and ne
analyze statistics. You can start
the activity with Run with Me by accessing the
user profile in the elimobile app and
by clicking on the appropriate area.
The concierge is an exclusive personal assistance service to cope with your every need: tourist information, booking hotels and restaurants, organization of free time, purchase of tickets for concerts, shows and events, etc. The Concierge Service is available only for customers who purchase the Elite X 12 offer, and is active from Monday to Friday, from 9:00 to 12:30 and from 15:30 to 19:00 onSaturday from 9:00 to 13:00.
If at the time of purchase you request to bring
your number, at the end of the process of
activation you will receive a message that
will help complete the portability
using your elimobile App. The
portability of a number in elimobile
normally goes to good end within 2 days
from the activation of the SIM.
Just go to the elimobile app in the
section "Bring your number" and follow the
instructions, remembering to keep within reach
by hand the ICCID code of your SIM
the operator of origin (code a 19
figures beginning with 89). The portability of
a number in elimobile normally goes to good
end within 2 working days of
request. Following the request for
portability, the renewal cost can
remain unchanged, decrease or increase to
depending on the active offer and your
source manager. The remaining credit
of the SIM card of your old manager
automatically transferred in the form of
charging, normally within 8 days of
completion of portability. Always
in the section "Bring your number" you can
monitor at all times the state of the
your request.
In case the serial number (ICCID)
of your SIM card is not 19 digits, follow the
following instructions:
- If the ICCID code is 16 digits, then add 3 zeros after «01» and continue indicating all other digits in the serial up to fill the 19 spaces
- If the ICCID code is 20 digits and the last digit is one 0, then delete the last digit
- If the ICCID code is 20 digits and the last digit is different from 0, then deletes a 0 in the sequence of zeros to the serial center
- If the ICCID code is 22 digits, then delete the 3 more zeros present after the «01» and continue indicating all the other serial numbers up to fill the 19 spaces
- If the ICCID code has as last digit a letter, then the latter does not must be inserted
The residual credit of the SIM of your old manager is transferred in the form of charging, normally between 3 and 8 working days following the completion of the portability. From the residual credit transferred by your manager of origin, amounts related to any costs or promotions of the previous offers may be scaled. Remember to answer yes to the question if you want to transfer the credit when you request portability.
Recharge from the app or site is easy:
Accepted payment methods: Cards belonging to the Visa or Mastercard, American Express, Apple Pay and Google Pay circuits.
- Open the app or site and access the the section "Recharge"
- Select the phone number on which want to Recharge
- Select the amount you want to reload and continue by entering a method of payment between those accepted.
Accepted payment methods: Cards belonging to the Visa or Mastercard, American Express, Apple Pay and Google Pay circuits.
Choose the Automatic Recharge service
to definitively take away the thought of
recharge! This way, every month
you will receive a top-up equal to the amount
of your offer.
The Automatic Recharge service can be activated by the "charging" section of the app by connecting a payment method belonging to the Visa or Mastercard circuit. You can manage your payment method connected at any time by the same section.
With the Automatic Recharge service you will receive a monthly recharge of amount equal to the cost of the offer, 12 hours before the day of renewal, regardless of your remaining credit.
We will always send you a result SMS for reload. If you have more than one SIM active elimobile you can manage separately the service.
You can connect different payment methods for each SIM on which you have activated the service of Automatic Charging.
If for any reason your SIM is deactivated the service of Automatic Recharge is disabled automatically.
Remember to check the expiration date credit card and replace it in the issue of a new card.
Activation of the Automatic Recharge service provides for the recognition of a additional bonus of elicoin.
The Automatic Recharge service can be activated by the "charging" section of the app by connecting a payment method belonging to the Visa or Mastercard circuit. You can manage your payment method connected at any time by the same section.
With the Automatic Recharge service you will receive a monthly recharge of amount equal to the cost of the offer, 12 hours before the day of renewal, regardless of your remaining credit.
We will always send you a result SMS for reload. If you have more than one SIM active elimobile you can manage separately the service.
You can connect different payment methods for each SIM on which you have activated the service of Automatic Charging.
If for any reason your SIM is deactivated the service of Automatic Recharge is disabled automatically.
Remember to check the expiration date credit card and replace it in the issue of a new card.
Activation of the Automatic Recharge service provides for the recognition of a additional bonus of elicoin.
By recharging on the elimobile app or on the website
you can pay with: Credit cards
Visa and Mastercard circuits issued in the Union
European Prepaid Visa and Mastercard
issued in Italy or San Marino.
Soon the refills will be available also in the sales networks of tobacconists and bars.
Soon the refills will be available also in the sales networks of tobacconists and bars.
When you are in a country of
European Union different from Italy.
Browsing the Internet:
you have 1GB of Internet browsing available. You can check roaming data consumption in the European Union directly on the app in the "Offer" section or on elimobile.it by accessing your private area. If you finish the amount available, you will continue to use the data at a cost of €0.003/MB.
Calls:
You can use 60 minutes to member countries of the European Union. Calls to countries outside the European Union (including Switzerland) are charged according to the roaming conditions abroad.
Browsing the Internet:
you have 1GB of Internet browsing available. You can check roaming data consumption in the European Union directly on the app in the "Offer" section or on elimobile.it by accessing your private area. If you finish the amount available, you will continue to use the data at a cost of €0.003/MB.
Calls:
You can use 60 minutes to member countries of the European Union. Calls to countries outside the European Union (including Switzerland) are charged according to the roaming conditions abroad.
To browse roaming when you are
abroad make sure you have qualified
the "roaming" function in the settings
your smartphone. When you
a Country of the European Union navighi
according to the conditions of ELI Europe: you have
available a part of the Giga
your offer, which you can verify
on the elimobile app in the section
"Offer" or on
elimobile.it . At the end of the Giga to your
available for navigation in
European Union continue to navigate with the
Remaining Giga of your offering
national, at a cost of 0.003 €/MB provided for by the regulation
in force. In countries outside
of the European Union navigation in
Internet is enabled. You can disable it
from the settings of your phone
by disabling data roaming.
Below the rates for navigation roaming charges applied. European Union: 0.003 €/MB - Zone 1: 0.001 €/MB - Zone 2: 0.05 €/MB - Zone 3: 0.1 €/MB - Zone 4: 0.4 €/MB
Below the rates for navigation roaming charges applied. European Union: 0.003 €/MB - Zone 1: 0.001 €/MB - Zone 2: 0.05 €/MB - Zone 3: 0.1 €/MB - Zone 4: 0.4 €/MB
EU
Austria, Belgium, Bulgaria, Cyprus (excluding the Turkish Republic of Northern Cyprus), Croatia, Denmark, Estonia, Finland, France (including Guadeloupe, French Guiana, La Reunion, Mayotte, Martinique), Germany, Gibraltar, Greece, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary
ZONE 1
Bangladesh, South Korea, Israel, Kazakhstan, Kyrgyzstan, New Zealand, Pakistan, Switzerland, Thailand, Turkey, USA, Uzbekistan
ZONE 2
Albania, Saudi Arabia, Argentina, Azerbaijan, Belarus, Brazil, Canada, Chile, China, Colombia, Costa Rica, Ecuador, Egypt, El Salvador, Philippines, Georgia, Ghana, Japan, Greenland, Guatemala, Honduras, Hong Kong, India, Indonesia, Jamaica, Kenya, Kuwait, Malaysia, Morocco, Mexico, Moldova, Montenegro, Nicaragua, Panama, Peru, Puerto Rico, Qatar, Dominican Republic, Russia, San Marino, Serbia, Sri Lanka, South Africa, Taiwan, Ukraine, Uruguay
ZONE 3
Australia, Bolivia, Bosnia and Herzegovina, Chad, Cuba, United Arab Emirates, Kosovo, Macedonia, Monaco, Oman, Rwanda, Tanzania, Trinidad and Tobago, Uganda, Venezuela
ZONE 4
Rest of the world
With elimobile international calls and
satellites are enabled. In order to
make call you must have credit
available. Below the rates applied
for calls from Italy abroad:
Towards the countries of the European Union
- € 0.23 for the first 60 seconds
- € 0.20 per minute, with a minute
- € 0.60 for the first 60 seconds
- € 0.57 per minute, with a minute
- € 2.15 for the first 60 seconds
- € 2.00 per minute, with rates at minute
With elimobile the international calls
and satellite are enabled. In order to
make call you must have credit
available. If you want to block them go to the
App, in the section Your
Profile/Manage services and disable
international traffic. Remember
that in doing so disables all the
traffic (voice, SMS and Internet)
following the retail rates applied for calls from abroad:
following the retail rates applied for calls from abroad:
from/to
Italy
EU
Zone 1
Zone 2
Zone 3
Zone 4
UE
0.23 €
0.23 €
2.15 €
2.15 €
2.15 €
2.15 €
Zone 1
2.15 €
2.15 €
2.15 €
2.15 €
2.15 €
3.15 €
Zone 2
3.15 €
3.15 €
3.15 €
3.15 €
3.15 €
3.15 €
Zone 3
3.15 €
3.15 €
3.15 €
3.15 €
3.15 €
3.15 €
Zone 4
6.15 €
6.15 €
6.15 €
6.15 €
6.15 €
6.15 €
EU
Austria, Belgium, Bulgaria, Cyprus (excluding the Turkish Republic of Northern Cyprus), Croatia, Denmark, Estonia, Finland, France (including Guadeloupe, French Guiana, La Reunion, Mayotte, Martinique), Germany, Gibraltar, Greece, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary
ZONE 1
Bangladesh, South Korea, Israel, Kazakhstan, Kyrgyzstan, New Zealand, Pakistan, Switzerland, Thailand, Turkey, USA, Uzbekistan
ZONE 2
Albania, Saudi Arabia, Argentina, Azerbaijan, Belarus, Brazil, Canada, Chile, China, Colombia, Costa Rica, Ecuador, Egypt, El Salvador, Philippines, Georgia, Ghana, Japan, Greenland, Guatemala, Honduras, Hong Kong, India, Indonesia, Jamaica, Kenya, Kuwait, Malaysia, Morocco, Mexico, Moldova, Montenegro, Nicaragua, Panama, Peru, Puerto Rico, Qatar, Dominican Republic, Russia, San Marino, Serbia, Sri Lanka, South Africa, Taiwan, Ukraine, Uruguay
ZONE 3
Australia, Bolivia, Bosnia and Herzegovina, Chad, Cuba, United Arab Emirates, Kosovo, Macedonia, Monaco, Oman, Rwanda, Tanzania, Trinidad and Tobago, Uganda, Venezuela
ZONE 4
Rest of the world
SMS from Italy to abroad cost 0.29 euros each, regardless of the country to which you send them.
SMS from abroad
With Helimobile the SMS from abroad are enabled.In order to send SMS you must have a credit available.
If you want to block them, go to the app, your profile in the section/manage the services and disable international traffic.Remember that doing so disable all the traffic (voice, sms and internet).
Below are the rates applied for sending SMS from abroad:
from/to
Italy
EU
Zone 1
Zone 2
Zone 3
Zone 4
EU
0.29 €
0.29 €
0.29 €
0.29 €
0.29 €
0.49 €
Zone 1
0.29 €
0.29 €
0.29 €
0.29 €
0.29 €
0.49 €
Zone 2
0.49 €
0.49 €
0.49 €
0.49 €
0.49 €
0.49 €
Zone 3
0.49 €
0.49 €
0.49 €
0.49 €
0.49 €
0.49 €
Zone 4
0.49 €
0.49 €
0.49 €
0.49 €
0.49 €
0.49 €
EU
Austria, Belgium, Bulgaria, Cyprus (excluding the Turkish Republic of Northern Cyprus), Croatia, Denmark, Estonia, Finland, France (including Guadeloupe, French Guiana, La Reunion, Mayotte, Martinique), Germany, Gibraltar, Greece, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary
ZONE 1
Bangladesh, South Korea, Israel, Kazakhstan, Kyrgyzstan, New Zealand, Pakistan, Switzerland, Thailand, Turkey, USA, Uzbekistan
ZONE 2
Albania, Saudi Arabia, Argentina, Azerbaijan, Belarus, Brazil, Canada, Chile, China, Colombia, Costa Rica, Ecuador, Egypt, El Salvador, Philippines, Georgia, Ghana, Japan, Greenland, Guatemala, Honduras, Hong Kong, India, Indonesia, Jamaica, Kenya, Kuwait, Malaysia, Morocco, Mexico, Moldova, Montenegro, Nicaragua, Panama, Peru, Puerto Rico, Qatar, Dominican Republic, Russia, San Marino, Serbia, Sri Lanka, South Africa, Taiwan, Ukraine, Uruguay
ZONE 3
Australia, Bolivia, Bosnia and Herzegovina, Chad, Cuba, United Arab Emirates, Kosovo, Macedonia, Monaco, Oman, Rwanda, Tanzania, Trinidad and Tobago, Uganda, Venezuela
ZONE 4
Rest of the world
If you are already an elimobile customer you can
when you want to an offer with more Giga, without
no charge for exchange, directly
from the elimobile app. If you have an annual plan,
you can switch to the corresponding monthly plan
without additional costs, however, if the
step is done before use
of the renewals provided for in the plan, such renewals
will no longer be available. Remember that:
- The cost of the first month of the new offer is immediately scaled by the remaining credit. If your credit is not sufficient, make a refill before to make the change offer
- The new offer is activated immediately, replacing so that irreversible that current
- Any remaining Giga of your current offer will not be accumulated to those of the new offer
You can request blocking and replacement
of your elimobile SIM by filling in
the appropriate form by sending it via email to
customer care. With replacement
you will keep the same phone number and
same residual credit.
elimobile wants you not to receive charges
unwanted, so we’ve already
blocked:
- Most of the paid services and surcharge
- All numbers for a fee that begin for 47 and 48
- The numbering on payment international and satellite and numbering starting with: 899, 895, 892, 893, 178 To allow you to use the services at Useful payment, we do not block:
- The bank information SMS
- The Mobile Ticketing
Our customer service based in Italy is at your disposal from Monday to Friday, from 09:00 to 12:30 and from 15:30 to 19:00, on Saturday from 9:00 to 13:00.
From an elimobile SIM call the number: 40 100 80
From abroad, landline or other numbers call the number: +39 320 10 100 80 br /> Automatic credit info call the number: 40 100 79
From an elimobile SIM call the number: 40 100 80
From abroad, landline or other numbers call the number: +39 320 10 100 80 br /> Automatic credit info call the number: 40 100 79